Terms of Use

1. About HTAF and These Terms

HTAF helps eligible individuals access transportation for healthcare, employment, education, and other essential needs. HTAF is a charity, not a transportation company: it does not operate vehicles, charge fares, or run a ride-hailing service.

2. HTAF, Harvey Taxi Service LLC, and Transportation Providers

HTAF arranges approved trips through independent transportation providers and program partners. Harvey Taxi Service LLC is a separate for-profit company and is not HTAF. It may provide or coordinate an approved trip only when selected to do so, and it may receive trip information only in that case. Transportation providers are responsible for operating their own vehicles and services.

3. Applications and Eligibility

Each application is reviewed by HTAF personnel based on eligibility criteria, verification, available funding, and HTAF's capacity at the time of review. HTAF may approve, deny, delay, or request more information about any application, and may be unable to help an otherwise eligible applicant when funding or transportation is not available. HTAF does not charge a fee to apply.

4. Accuracy of Information You Provide

• You must provide accurate and complete information.
• If you apply for another person, you confirm that you are authorized to do so and to share their information.
• Do not upload documents through this application. If supporting documentation is needed, HTAF will contact you with instructions for submitting it securely.
• Tell HTAF promptly if information in your application changes or is incorrect.

5. How Transportation Assistance Works

If an application is approved, HTAF will work with you to arrange the approved trip with an independent transportation provider. Pickup times, routes, and availability depend on the provider. HTAF shares only the minimum trip information needed to arrange the trip, as described in the Privacy Policy.

6. Conduct

Fraud, material misrepresentation, misuse of assistance, harassment, threats, unsafe conduct, or interference with transportation services may result in denial, suspension, or termination of assistance, subject to applicable law and reasonable accommodation requirements.

7. Questions, Corrections, Complaints, and Accommodation Requests

Contact HTAF at WillieHtaf@harveytransportationfoundation.com or 615-636-6201 with questions about an application, to correct information, to raise a complaint, or to request a reasonable accommodation in the application process.

8. Donations

Donations to HTAF are voluntary and are never a condition of applying for or receiving assistance. Online donations are processed on the payment provider's hosted site. HTAF does not receive or store complete payment-card or bank-account credentials.

9. Website Use

• Do not use this website to submit fraudulent applications or misuse HTAF's application process.
• Do not attempt to gain unauthorized access to HTAF's systems or interfere with the website's operation.
• Do not use this website in violation of applicable law.

10. Privacy

HTAF's Privacy Policy explains how application information is collected, used, and shared. HTAF's current service providers are listed on the Service Providers page.

11. Disclaimers

This website is provided on an "as available" basis. HTAF does not guarantee that the website will be uninterrupted, error-free, or available at all times.

12. Limitation of Liability

To the extent permitted by law, HTAF is not liable for indirect, incidental, special, or consequential damages arising from use of this website. Nothing in these Terms limits any right you have under applicable law that cannot be limited by agreement.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Tennessee. Any court proceeding relating to these Terms will be brought in the courts located in Davidson County, Tennessee, unless applicable law requires otherwise.

14. Changes to These Terms

HTAF may update these Terms when its programs or legal obligations change. The updated Terms will be posted on this page with a new effective date.

15. Text Messages (SMS)

Harvey Transportation Assistance Foundation (HTAF) offers optional text messages to applicants about their transportation-assistance applications: application updates, transportation scheduling, pickup reminders, service changes, and support. Texts are sent from (844) 795-0299 only to people who check the optional text-message box on the application. Agreeing to texts is not a condition of applying for or receiving assistance.

• Message frequency varies with your application and any scheduled trips.
• Message and data rates may apply.
• Reply STOP to opt out at any time. You will receive a confirmation, and no further texts will be sent unless you reply START.
• Reply HELP for help, or email WillieHtaf@harveytransportationfoundation.com or call 615-636-6201.
• Carriers are not liable for delayed or undelivered messages.

HTAF does not send marketing texts. Text-message consent is handled as described in HTAF's Privacy Policy (Section 15) and is not shared with third parties.

16. Contact

Harvey Transportation Assistance Foundation
1617 Lebanon Pike, Nashville, TN 37210
Email: WillieHtaf@harveytransportationfoundation.com
Phone: 615-636-6201